By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Our services include Tours to Bali, Lombok, Ijen, and Bromo, as well as additional offerings such as snorkeling, diving, fishing, water sports, wedding and event organization, car and bicycle rentals, luggage storage, and hotel or villa bookings.

Definitions

Service Providers

• balibiru.com: The primary service provider facilitating tours and travel experiences.
• You/User: Any individual who accesses or uses the services provided by balibiru.com.

Booking and Payment Terms

Booking Procedures

• All bookings must be made through our website or by contacting us directly.
• You must provide accurate and complete information to ensure proper booking arrangements.

Payment and Refund Policy

• Full payment may be required at the time of booking. We accept major credit cards and other online payment methods.
• Refund Policy: Refunds are subject to the specific terms of each service. Cancellations must be made at least [X] days in advance to qualify for a refund.

Service Descriptions

Tours to Bali, Lombok, Ijen, and Bromo

• Our tours are designed to provide the best experience, covering key attractions and activities. Schedules may change due to weather conditions or unforeseen events.

Water Sports Activities

• Activities like snorkeling, diving, and fishing are conducted with safety in mind. Participants must adhere to all safety instructions provided by our guides.

Wedding and Event Organization

• We offer personalized event planning services. All event details must be confirmed in writing to avoid misunderstandings.

Car and Bicycle Rentals

• Vehicles must be returned in the same condition as rented. Any damage or loss will be the responsibility of the renter.
• Age Restrictions: Drivers must be at least [19] years old and hold a valid driving license.

Luggage Storage

• We offer secure luggage storage services. We are not liable for the loss or damage of items if storage conditions are violated.

Hotel and Villa Bookings

• We assist in finding accommodations to suit your needs. Balibiru.com is not responsible for the services provided directly by hotels or villas.

User Responsibilities

Safety and Conduct

• You are responsible for your own safety during tours and activities. Misconduct or behavior that puts others at risk may result in immediate termination of the service.

Accurate Information

• You must provide accurate and complete information when using our services. Failure to do so may result in booking errors or cancellations.

Limitation of Liability

balibiru.com is not responsible for any loss, injury, or damage caused by circumstances beyond our control, such as natural disasters, third-party negligence, or changes in government regulations.

Intellectual Property

All content on this website, including text, images, and logos, is the property of balibiru.com and may not be used without our written permission.

Amendments to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.

Governing Law

These Terms and Conditions are governed by the laws of [country]. Any disputes arising from the use of our services will be subject to the jurisdiction of the courts in [city/country].

Contact Information